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In the even that your handset is totally non fuctional most corp run retail stores have a loaner phone programassuming they have any available at the time you need one. And your concern is that the device has powered down and will not come back on so you are looking to complete a warranty exchange.
If they do accept it without noticing you are not responsible for it anymore after leaving the store.
T mobile warranty exchange. The device I returned had no cracks water damage but it did have a few scratches from normal wear. I did the exchange in store and I have already been told by a TMobile rep that I will not be charged for anything except that 20 exchange fee. I just need a clear answer because I dont want an expensive surprise fee to hit me out of nowhere.
If the IME numbers dont match it means that it is not the phone you bought from them in September and have been insuring. It appears to them that you are trying to. The warranty also apparently expired in 2017 even though the device was only purchased 62018.
The TForce team have solved this no problem. They agreed that it should be covered until 619 and so processed the exchange. As it says online for the warranty exchange - it is a 12 month period.
Buyers remorse and warranty exchange do not require a device to turn on. Repair or replace a damaged device. No matter how careful you are accidents happen.
Screen damage and liquid damage are not covered under the warranty so T-Mobile cant exchange devices with this damage. Return your device promptly. If we dont receive your device within 30 days of starting the return you will be charged a non-return fee.
Our return center will check the condition of the device when we receive it. If its damaged beyond normal wear and tear or is missing parts you will be charged a damage fee. When in need of a warranty exchange tmobile will send you a replacement handset first then you return your defective handset thus leaving you the smallest amt of time possible wo a working handset.
In the even that your handset is totally non fuctional most corp run retail stores have a loaner phone programassuming they have any available at the time you need one. Warranty exchanges are completed by T-Mobile for device manufacturer defects that could occur within the manufacturers warranty period. Contact us if youre experiencing a warranty issue.
-file claim small fee - expedited shipping fee -14 days to pick up in store otherwise cancelled. Initiate warranty claim fulfill exchange. T Mobile Warranty Exchange Issue HowardForums is a discussion board dedicated to mobile phones with over 1000000 members and growing.
For your convenience HowardForums is divided into 7 main sections. Marketplace phone manufacturers carriers smartphonesPDAs general phone discussion buy sell trade and general discussions. Verified T-Mobile Employee Only way to guarantee a brand new device is to exchange it in store within the first 14 days 999 percent of the time after the 14 day.
Metro by T-Mobile offers three options for warranty exchanges or replacements. The first option is a free in-store exchange within 30 days of purchase. If the cell phone doesnt work properly when you receive it or stops functioning for any reason covered by the warranty you may return it for a free warranty exchange within 30 days of purchase.
T-Mobile wanted me to wait until they received a note 5 to swap me prior to jumping even though they approved it for a warranty exchange. T-Mobile Warranty Exchange Process Video Guide. If playback doesnt begin shortly try restarting your device.
T-Mobile charges a Service Warranty Processing fee when you participate in T-Mobiles replacement phone program. This service is offered as a supplement to the manufacturer warranty that may come with your phone. The fee is 20 unless you have enrolled in additional warranty coverage provided by the Premium Handset Protection program in which.
How long is the warranty on a replacement device exchanged through T-Mobiles warranty exchange program if the customer does not have insurance on the line. Take it to the store dont mention it see if they notice. If they dont accept it then you can just say oh thats new and ask to do an exchange with the insurance.
If they do accept it without noticing you are not responsible for it anymore after leaving the store. T-Mobile hopes you dont need to return your phone or a newly purchased service line however they understand these things can happen. Did you purchase your device in the T-Mobile store or an authorized third party dealer.
If so the return or exchange must be done within a max of 14 days after the device was purchased or leased. How To File T-Mobile Phone Warranty Claim in No Time. T-Mobile is an American wireless network operator based in Washington.
The brand is active in the United States and many other countries. T-Mobile clients enjoy warranty coverage for various devices the company offers. And your concern is that the device has powered down and will not come back on so you are looking to complete a warranty exchange.
The policy says. Device warranties arent transferable from one customer to another. T-Mobile doesnt support warranties for any devices not purchased through T-Mobile or an authorized T-Mobile dealer.
I have been a customer of T-Mobile for about 10 yrs. I have 6 lines. I recently did a warranty exchange on one of my daughters phones.
Everything was good and easy to set up. Claim got processed and phone was sent to me pretty quickly. I put my daughters old phone in the package provided to return it since its required.
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Make a warranty device exchange. If your device is under warranty contact us for a warranty device exchange. This doesnt include tablets wearables devices replaced by Apple or Google Motorola Microsoft and Apple devices purchased as new Make sure you call us from a device that isnt the one giving you problems.
When you call us.