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The SDP is the core documentation of service and it builds upon the Service Level Requirements SLR of an agreement. SDLC is a Lifecycle approach to produce the software or the product.
Within ITIL the whole work of IT Service Design Process is aggregated into a single output called Service Design Package SDP.
Itil service design package. According to ITIL a Service Design Package SDP should consist of the following contents. This section includes the agreed and documented business requirements such as the problem statement vision and business objectives. The requirements also include service contacts such as the business stakeholders and customer representatives.
Upon successful passing of the ITIL 2011 Service Design Lifecycle exam the student will be recognized with. The information contained within a Service Design Package includes documentation of all aspects of the service and its requirements in order to provide guidance and structure through all of the subsequent stages of its lifecycle. Service Design is the second phase of the ITIL Lifecycle.
The Service Design Package is produced by the Service Designer or Service Design Lead as a way of collating a large volume of information which shows how each Service works how we plan to monitor it and what we will do if things go wrong. The objective of SDP is to provide Service. SDLC is a Lifecycle approach to produce the software or the product.
ITIL is a Lifecycle approach that focuses on the service. Ill start by reviewing both SDLC and ITIL Lifecycles and then summarize. SDLC - The intent of an SDLC process is to help produce a product that is cost-efficient effective and of high quality.
Both the Service Design Package SDP and the Service Catalog are produced in the service design stage of the service lifecycle and to some extent both drive the activities that happen in all subsequent stages of the service lifecycle. The SDP will detail all aspects of a service and its requirements throughout the entire lifecycle. A service design package is a set of documents and agreements that are assembled to provide context around a service basically providing the who what where when and why of an information technology IT service.
The SDP is the core documentation of service and it builds upon the Service Level Requirements SLR of an agreement. According to ITIL V3 Service Design defines how a planned service solution interacts with the larger business and technical environments. Within ITIL the whole work of IT Service Design Process is aggregated into a single output called Service Design Package SDP.
The SDP is then fed into ITIL Service Transition for Implementation. The Contents of the ITIL Service Design Package. Take a Course.
ArchiMate 3 Practitioner level 1 2 TOGAF 9 Foundation. TOGAF 9 Certified level 1 2 TOGAF Business Architecture Level 1. The Service Design Package SDP contains the core documentation of a service and is attached to its entry in the ITIL Service Portfolio.
The SDP is described in the book Service Design one of the five books that comprises the core of ITIL. The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is. ITIL service design practices focus on coordinating the design of new existing and continuously improving IT services.
Below you will find templates to help you get started with service-level agreements SLAs operational-level agreements OLAs capacity planning service availability service continuity supplier management and service catalog management. Service Design Package SDP It is the document defining all aspects of an IT service and its requirements through each stage of its lifecycle. A Service Design Package is produced for each new IT Service major change or IT Service Retirement.
The SDP is a significant product of the Service Design stage. The ITIL service design stage is where these new services are designed. When a service is designed its implementation integration and impacts should be considered comprehensively throughout all the stages of the service lifecycle.
Lets say that you designed a service. The purpose of this document is to describe all aspects of IT service and include planning design and characteristics of the service as well as build test release deploy sign-off and removal records. The document is optimized for small and medium-sized organizations we believe that overly complex and lengthy documents.
The final process in the ITIL service design stage of the ITIL Lifecycle for services is the design coordination process. It is a useful part of service design that has been newly added in the revised ITIL V3 edition. The main purpose of design coordination is to make sure that the objectives of the design stage are fulfilled as per the.